Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, today announced the results of its latest Future of Field Operations APAC Vision Study, which revealed mobile technology investment to be a growing priority for 60 percent of Asia-Paciﬁc organizations. The study indicates that investments will be made in disruptive technologies and enterprise mobile devices to enhance front-line worker productivity and customer satisfaction in ﬁeld operations, including ﬂeet management, ﬁeld services, proof of delivery and direct store delivery workﬂows.
“Driven by the acceleration of e-commerce along with custom-ers’ heightened expectations and increased focus within companies on differentiating service levels, the ﬁeld operations industry is rapidly changing the way it looks at mobile technology investments,” said Tan Aik Jin, APAC Vertical Solutions Lead, Manufacturing and Transportation & Logistics for Zebra Technologies. “Our study shows how growing challenges related to the on-demand economy drive organizations to adopt transformative, disruptive technologies such as augmented reality and intelligent labels to provide visibility and integrate business intelligence for a performance edge.”
The digital-savvy population of the Philippines has been key in the increasing adoption of e-commerce in the country. More Filipinos are now inclined to acquire goods and services online. Last year, 70 percent of Fili-pino internet users made at least one online purchase. Consumers’ growing preference for online shopping is spurred by the convenience e-commerce provides, which in turn is fast-tracking the rise of the “on-demand” econo-my, revolutionizing commercial behavior not just in Asia Paciﬁc but also in the rest of the world.
“Our study highlights the top three trends driving changes in ﬁeld operations across the AsiaPaciﬁc. These are the growing expectations of performance and convenience from end custom-ers, replacement of paper in the ﬁeld by mobile technology, and disruptions to ﬁeld operations caused by emerging technologies and faster networks,” said Tracy Yeo, Country Lead for the Philippines, Zebra Technologies. “In Asia-Paciﬁc, more than half of the organizations have a mobile-ﬁrst mindset when it comes to adopting enterprise-wide mobile and emerging technologies. These forward-thinking organizations are setting their ﬁeld operations apart with three key strategies: scaling of mobile technology and supporting technologies enterprise-wide, evaluating total cost of ownership of mobile technology as a standard practice and utilizing emerging ﬁeld operations technologies more extensively to achieve competitive advantage.”
KEY SURVEY FINDINGS
Equipping front-line workers in APAC with enterprise mobile devices remains a priority to stay competitive.
• In Asia-Paciﬁc, up to 44 percent of the organizations view mobility investment as a top priority.
• As much as 58 percent of Asia-Paciﬁc organizations are expanding mobile technology to enterprise-wide use – reaching 97 percent by 2023.
• From 2018 to 2023, the use of handheld mobile computers with built-in bar-code scanners in Asia-Paciﬁc is projected to grow by 41 percent, mobile printers by 60 percent and rugged tablets by 57 percent. The higher levels of inventory, shipment and asset accuracy provided by using these devices is expected to increase business revenues.
Tertiary concerns and post-sale factors are important for organizations when evaluating frontline worker enterprise mobile devices.
• Mobile-ﬁrst organizations in the Asia-Paciﬁc are conducting total cost of ownership (TCO) analysis prior to a major capital expenditure on mobile technology up to 83 percent of the time.
• Only 34 percent of the survey respondents believe that consumer smartphones have better TCO than rugged devices.
Emerging technologies and faster networks are disrupting ﬁeld operations.
•Mobile-ﬁrst organizations in Asia-Paciﬁc tend to be early adopters of emerging efﬁciencyboosting ﬁeld operations technologies.
• Mobile-ﬁrst organizations in the Asia-Paciﬁc are expected to:
o Implement the use of sensors, radio frequency identiﬁcation (RFID) and intelligent labels from 76 percent to 98 percent from the end of 2018 to 2023.
o Make greater use of augmented reality applications from 68 percent to 95 percent from the end of 2018 to 2023, which can make detail-oriented workﬂows such as merchandising more efﬁcient.
o Have broader use of blockchain from 68 percent to 96 percent from the end of 2018 to 2023 to track chains of custody of goods or document service by multiple partnering ﬁrms.
KEY REGIONAL FINDINGS
• Asia-Paciﬁc: 44 percent of respondents consider truck loading automation among one of the most disruptive technologies compared to 28 percent globally.
• Europe, Middle East and Af-rica: 70 percent of respondents agree e-commerce is driving the need for faster ﬁeld operations.
• Latin America: 83 percent agree that faster wireless networks (4G/5G) are boosting investment in new ﬁeld operations technologies compared with 70 percent of the global sample.
• North America: 36 percent of respondents plan to use rugged tablets by next year.
SURVEY BACKGROUND AND METHODOLOGY
• The Future of Field Operations Vision study reports why mobile technology investment is a top priority for organizations. Half of the organizations are planning on investing to keep up with more proactive, customercentric, business-driven systems.
• The online survey interviewed 2,075 mobility decision makers from 20 countries across the United States, Canada, Bra-zil, Mexico, Colombia, Chile, Argentina, France, Germany, the United Kingdom, Italy, Sweden, the Netherlands, Saudi Arabia, South Africa, China, India, Japan, Australia and New Zealand..